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Shipping & Returns

Shipping Policy

We want to make sure that you receive your items quickly and safely, so we have outlined our shipping policy below.

 

Where do we ship to?

We currently ship to Australia and New Zealand with postage calculated automatically on the website, with all other countries please contact us on info@revivedartisan.com.au  for a shipping quote.

 

Shipping Within Australia

We have free shipping on orders over $150 in Australia only, however, this may not include pre-ordered items that will be sent at a different time.

If your order is under $150.00 the shipping cost will be based on the weight of the item's and your location.

 You can view the estimated shipping cost at checkout before submitting your order.

Please note that some items may require additional shipping fees due to their size or weight.

Shipping to New Zealand

Shipping is automatically calculated on the website via the weight of the items you have chosen up to 8.5kgs. if your order is over 8.5 kilos, please contact us and we will do a manual quote with Auspost.  

Shipping arrive times are 3-10 days.

 

Shipping Methods

Our standard shipping method is via Auspost which typically takes 3 to 5 days within Australia, 3 to 10 days to New Zealand and up to 15 days for other countries.

 

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email so you can track your package's progress. Please allow 24-48 hours for tracking information to update.

 

Local Pick Up

We also offer pick up at our location at Southport, Gold Coast, Queensland.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at info@revivedartisan.com.au

 We are committed to providing you with exceptional customer service and will do our best to resolve any issues you may have. Thank you for shopping with us!

Return & Exchange Policy

We hope that you are satisfied with your purchase. However, we understand that there may be occasions where you need to return or exchange an item.

Returns If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please provide us with the original order number and reason for return. Shipping fees for returned items will be the responsibility of the customer. Once we receive your item, we will initiate a refund to your credit card (or original method of payment).

Exchanges

If you received a damaged or defective item or received the wrong item, we will exchange it for you. Please provide us with the original order number and a photo of the damaged/defective/wrong item. 

Non-returnable items

Please note that some items are not eligible for return or exchange. These include:

  • Clearance or sale items

Contact us If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us at info@revivedartisan.com.au

. We are committed to providing you with exceptional customer service and will do our best to resolve any issues you may have.

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