Shipping & Returns
We want to make sure that you receive your items quickly and safely, so we have outlined our shipping policy below.
We have free shipping on orders over $150, however, this does not include pre-ordered items that will be sent at a different time.
If your order is under this amount, it will be based on the weight of the item and your location.
You can view the estimated shipping cost at checkout before submitting your order. Please note that some items may require additional shipping fees due to their size or weight.
Our standard shipping method is via Auspost which typically takes 3 to 5 days.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can track your package's progress. Please allow 24-48 hours for tracking information to update.
Local Pick Up
We also offer pick up at our location at Southport, Gold Coast, Queensland.
We currently do not offer international shipping due to undetermined postage calculations. However I can give you a postage quote based on the items choosen and your address. Please message me for a quote on firstname.lastname@example.org
Contact Us If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at email@example.com
We are committed to providing you with exceptional customer service and will do our best to resolve any issues you may have. Thank you for shopping with us!
Return & Exchange Policy
We hope that you are satisfied with your purchase. However, we understand that there may be occasions where you need to return or exchange an item.
Returns If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please provide us with the original order number and reason for return. Shipping fees for returned items will be the responsibility of the customer. Once we receive your item, we will initiate a refund to your credit card (or original method of payment).
If you received a damaged or defective item or received the wrong item, we will exchange it for you. Please provide us with the original order number and a photo of the damaged/defective/wrong item.
Please note that some items are not eligible for return or exchange. These include:
Clearance or sale items
Contact us If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us at firstname.lastname@example.org
. We are committed to providing you with exceptional customer service and will do our best to resolve any issues you may have.