Welcome to our Customer Care page!

At our company, we believe in providing exceptional customer service and building long-lasting relationships with our customers. We strive to ensure that your shopping experience with us is always a positive one.

Our Customer Care policy is designed to help you understand how we handle queries, returns, and other concerns you may have. We are committed to addressing any issues that may arise in a timely and professional manner.

If you have any questions or concerns, please do not hesitate to contact us via email on info@revidedartisan.com. Our customer service team is available to assist you during regular business hours, and we will do our best to respond to your query within 24 hours.

 

Our Terms Of Trade

Revivedartisan.com reserves the right to amend or modify these Terms and Conditions at any time and without notice to you.

The Revivedartisan.com Website is Australian owned and operated by Boho Burleigh Pty Ltd  ABN: 86 637 533 343 trading as Revived Artisan Furniture & Home Decor. 

Use of Revivedartisan.com website (including the purchase of any products from the website) is conditional upon your acceptance and compliance with these Terms and Conditions. Revivedartisan.com reserves the right to amend or modify these Terms and Conditions at any time and without notice to you. If you do not agree with any of these Terms and Conditions, you are not permitted to use this website and should immediately exit from it.

 

Accuracy of Information

From time to time there may be information on Revivedartisan.com website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. Revivedartisan.com reserves the right to correct any errors, pricing, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed an order with Revivedartisan.com). 

 

Entering into a Contract

The products that are offered for sale on this website are only available to persons who can enter into a legally binding contract. These products are not available to a person under the age of 18 years and any other person/s who are legally prohibited from entering into a binding contract.

 

Order Placement

Any order placed by you on this website is an offer by you to purchase a product/s for the price (plus delivery and any other charges and taxes) specified in this website at the time you place your order or where the price cannot be determined at the time the order is placed, then as advised by Revivedartisan.com. Revivedartisan.com reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product/s, an error in the price or the description of the product as shown on this website or an error in your order.

 

Ordering Procedure

1. To start an order simply add any products that you wish to purchase to your shopping cart.

2. At the checkout you will be asked to complete certain information and expressly agree to Revivedartisan.com trading and delivery terms as outlined in these Terms and Conditions before proceeding to the secure payment method.

 

Processing of your Order

1. Revivedartisan.com will not process your order until full payment for the order (cleared funds) has been received by Revivedartisan.com. 

2. In the event that a product is out of stock Revivedartisan.com will contact you by email or phone and give you an indication as to the availability and an anticipated delivery time.

3. If you have paid for a products/s that have subsequently sold out or are not available and you do not wish to proceed with your order you will be offered a full refund.

 

Colour of Products

Revivedartisan.com takes care to ensure we provide accurate colour descriptions and images, however there may be reasons why the colour of your products on delivery is not as depicted on your screen.

1. Colours of products displayed on your computer monitor may vary from the actual colour of the products you are purchasing, due to the high variance in colours utilized by computer monitors.

2. Many products are hand-made and there may be variance in colour or pattern for this reason. Products where this may occur have this noted on the products description.

3. Revivedartisan.com will not offer a refund due to a variation in colour from that depicted on Revivedartisan.com website and your screen.

 

Payment

All Revivedartisan.com online payments are processed using Stripe. Your privacy and the security of your information is of paramount importance to us. 

 

Refund Policy

1. Damaged in Transit

Revivedartisan.com carries transit insurance to protect customer’s purchases, when products are damaged in transit. However where you have signed for products without outlining any faults or damage then these products may not be covered by transit insurance.
You must inspect your products upon delivery and outline any faults or damage on the delivery note before signing it.
You must ask the driver to initial your remarks and if possible, please take a photo of the damage immediately following the delivery.
You must notify Revivedartisan.com of any faulty or damaged products within 24 hours of receipt of your purchase: info@revivedartisan.com. 

Failure to do so will mean the transit policy will be voided.
Once Revivedartisan.com has received your advice of a faulty or damaged product we will liaise directly with you to resolve this issue.

 

2. Products with Manufacturers Damage, Fault/Flaw

If you detect a manufacturer’s fault with a product you must notify Revivedartisan.com within 7 days. You will be offered a replacement product if available. If a replacement product is not available you will be offered a similar product at a similar price or a refund. A refund is not available if a replacement product is available. You are not eligible for a refund should a fault not be reported within 7 days.

 

3. Delivery of incorrect Product

Please contact Revivedartisan.com within 24 hours of delivery of an incorrect product. We will arrange for the collection of the incorrect product and delivery of the correct product. You will not incur any additional costs in this circumstance. Your replacement product will be delivered to you within the normal delivery time frame for that product.

 

4. Product Returns

Revivedartisan.com will not accept the return of products that are damaged by you (accidentally or otherwise) following delivery or are damaged as a result of normal wear and tear over time.

 

5. Payment Method for Refunds

You accept that all refunds will be provided to you by electronic funds transfer to your nominated account or in any other way decided at the discretion of Revivedartisan.com. 

 

Pricing, GST and Taxes

All prices displayed on the website are exclusive of Products and Services Tax (GST). All purchases delivered in Australia will incur the standards 10% GST.
Prices of products and any charges and taxes displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All prices shown on this website are in $AUD (Australian Dollars).
It will be your responsibility to pay any other taxes, duties or liabilities that may be imposed by any governmental agency, including without limitation, any customs duty, products and services taxes, or any valued added tax imposed on any products or services ordered by you from the Revivedartisan.com website.

 

Changes to Pricing

Revivedartisan.com makes every effort to ensure that pricing is correct and up to date. In the event that the price of your purchase/s is higher than that quoted on Revivedartisan.com website you will be contacted by email or phone to advise of such change and gain your permission to proceed with the order. Should you not wish to proceed with your order you will be offered a full refund.

 

Delivery Information

You must provide Revivedartisan.com with a delivery address where deliveries can be made during normal business hours from Monday to Friday. A post office box address cannot be accepted.

 

Delivery Instructions

You must provide clear delivery instructions within the “Special Delivery Instructions” area of the checkout. It is imperative that you provide Revivedartisan.com with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us so that special arrangements can be made if necessary.

 

Delivery Times

If your order contains multiple products then individual products may be back ordered.
In most cases delivery should be completed with 21 days of placement of your order, depending on where you live.
To ensure that your products are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the products. Your contact details and phone numbers are passed onto Revivedartisan.com logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
Revivedartisan.com will do everything possible to request that the logistic company contacts you in advance, but unfortunately Revivedartisan.com cannot be held responsible if the logistic company do not facilitate such a contact.

 

Receipt of Delivery

Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and asking the driver to initial your remarks, if possible. Please take a photo of the fault or damage immediately following the delivery, as specified in the Refund Policy section.

 

Insurance

Transit insurance will be taken out by Revivedartisan.com to ensure that your product is fully covered for any accidental damage or breakages that may occur during the delivery process.

 

Limit of Liability

Revivedartisan.com have taken all reasonable efforts to ensure that the contents of this website and the information provided are accurate and up to date. However, Revivedartisan.com do not give any representation or warranty as to the accuracy and completeness of information contained on this website and cannot be held liable for any person/s who may suffer loss relying on any information contained on this website. Revivedartisan.com disclaim all implied and/or express warranties, take no responsibility and assume no liability for the content of this website.
Except as expressly stated in these terms, Revivedartisan.com will not be liable for any loss whatsoever (including, without limitation, indirect, incidental, special, or consequential loss, loss of profits or loss of opportunity), expense, damage or injury that is suffered in connection with your access to, or use of, or inability to use this website, the content or materials of the website or any purchases made through the website, except for any liability that cannot be excluded by law.
Revivedartisan.com accepts no liability for any error in data or other information transmitted through this website, whether that error is caused by you or any technical malfunction or unauthorized access to or alteration of data or other information transmitted through this website or of any information contained on this website.

 

Intellectual Property

Unless otherwise stated, Revivedartisan.com owns or has a valid licence to use all copyright and trade marks in the content of this website.
You must not modify, copy, adapt, store in retrieval system, reproduce, upload, post, transmit, sell, frame or embed in another website or distribute in any way any content contained on or in this website, except as expressly approved by Revivedartisan.com in writing or as permitted by law.
The information on this website is provided for personal use only. Revivedartisan.com grants you permission to store a reproduction of the material on your local computer for the sole purpose of viewing the material and to print hard copies of material for your personal information, but not for commercial use.

 

Use and Disclosure

Revivedartisan.com will use your personal information in order to provide you with products and services that you have requested, to notify you of products, services and special offers that may be of interest to you (marketing) and to comply with any legal or regulatory obligations imposed on Revivedartisan.com. 
To do this, Revivedartisan.com may disclose your personal information to organisations that carry out functions on behalf of Revivedartisan.com.  This may include suppliers of products and service providers, such as freight carriers and mailing houses.
Revivedartisan.com will not share, sell or trade your personal information.

 

Prohibited Conduct

You must not transmit to or via this website, any information which breaches any laws or regulations or infringes a third party’s rights:

1. use another’s name, details, username or password without their permission;

2. tamper with, hinder the operation of, or make unauthorized modifications to this website;

3. knowingly transmit any viruses or other disabling feature to the website;

4. remove any copyright, trade mark or proprietary rights notices contained in or on this website; or

5. use the website otherwise than in accordance with these Terms and Conditions.

 

Important Notice

These Terms and Conditions constitute a legally enforceable agreement with Revivedartisan.com.

 

Contact

Revivedartisan.com
PO BOX 320
Mermaid Beach 4218
Email: info@revivedartisan.com